Refund policy

If you decide Yona isn’t right for you, we’ll try not to take it personally. 💙

At Yona, we strive to ensure your satisfaction with our products and services. Please review our return and refund policies below for details.

14-Day Return Policy

We offer a 14-day return policy, giving you 14 days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be in its original condition, unworn or unused, with tags, and in its original packaging.
• Proof of purchase, such as a receipt, must be provided.

To initiate a return, contact us at hello@meetyona.co.uk. Please note that items sent back without first contacting us will not be accepted.

For questions or assistance with returns, feel free to reach out to our team at the above email address.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We will evaluate the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

• Items opened or damaged

Unfortunately, we cannot accept returns on sale items or gift cards. If you’re uncertain about a specific item, contact us for clarification.

Exchanges

To exchange an item, return your original purchase first. Once your return is accepted, you can place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days.

Where applicable, original shipping and delivery costs are non-refundable and may be deducted from the refund amount. Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, incorrect, or otherwise required by law.

Please note that it can take additional time for your bank or card provider to process and display the refund.

Subscriptions

Subscriptions can be cancelled through your account or by emailing hello@meetyona.co.uk.

Please cancel before your next order has been processed or dispatched. Cancelling a subscription prevents future renewals but does not automatically cancel an order that has already been processed.

Yona Health Limited
124 City Road
London
EC1V 2NX