The 90-Day Promise

Take Vagus One every day for the full 90 days. If nothing has changed, tell us and we'll refund what you paid for that supply.

• The promise covers your first 90-Day Supply of Vagus One, whether you bought it once or on subscription.
• Your 90 days start the day your order arrives.
• To claim, email hello@meetyona.co.uk between day 90 and day 120 after it arrived, and answer a few short questions about how you took it.
• You don't need to send anything back.
• If you subscribe and plan to claim, skip or cancel your next delivery before it bills, about three months after you ordered.

The 30-Day Supply and Gut Repair+ are not covered by the promise. They are covered by our 14-day returns below.

14-day returns

You have 14 days from the day your order arrives to ask for a return.

• The product must be unopened, with its seal intact, and in its original packaging.
• Email hello@meetyona.co.uk with your order number before sending anything. We can't accept returns sent back without contacting us first.
• For health and hygiene reasons, opened food supplements can't be returned under this policy. If you bought the 90-Day Supply of Vagus One, the 90-Day Promise covers you instead.

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email hello@meetyona.co.uk with your order number and a photo within 14 days, and we'll arrange a replacement or a refund.

Exchanges

To swap a product, return the original under the 14-day policy, then place a new order for the one you'd like.

How refunds are paid

Once your return reaches us and is approved, or your 90-Day Promise claim is accepted, we refund your original payment method within 10 business days. Your bank or card provider may take a little longer to show it.

If you cancel within 14 days, we also refund the standard delivery charge you paid, but not any extra you paid for faster delivery. Return postage is yours to cover unless the item was faulty, damaged or incorrect.

Subscriptions

You can pause, skip or cancel a subscription at any time from your account, or by emailing hello@meetyona.co.uk. Make the change at least 24 hours before your next billing date so it applies to that delivery. Full details are in our subscription policy.

Your statutory rights

Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Contact

YONA
124 City Road
London, EC1V 2NX
United Kingdom

Email: hello@meetyona.co.uk · WhatsApp: +44 7767 211135