Contact information
Overview
This policy outlines the requirements and guidelines for displaying contact information for Yona. Ensuring that customers can easily find and use contact information is crucial for maintaining trust, providing customer support, and ensuring compliance with regulations.
Contact Information Requirements
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Primary Contact Methods: Yona must include at least one of the following primary contact methods:
- Email Address: A dedicated customer service email address.
- Phone Number: A customer service phone number.
- Contact Form: An easily accessible contact form on the website.
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Secondary Contact Methods (optional but recommended):
- Physical Address: The business address, particularly if there is a physical storefront.
- Live Chat: A live chat feature for real-time assistance.
- Social Media Links: Links to active social media profiles where customer inquiries are monitored.